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PLATINUMFILINGS
Prepared for Danny Schilo · Platinum Filings
Stress-free technology. Measurable outcomes.
INVAR is a boutique NYC/NJ managed IT partner for growing firms that handle sensitive, regulated data. One team for support, security, compliance, and automation, judged on results. For a global, tech-forward firm like Platinum Filings, that’s exactly our lane.
Company averages, year-to-date 2026.
Serving client IT needs since 2003Founder owned, not private equitySatisfaction guaranteed
Everything on this page is clickable — tap any number, product, or result to zoom in.
What working with us looks like
Three ways we move the needle
Tap a card to watch a 15-second walkthrough.
One partner, all needed skills
Everything under one roof
Tap a segment to explore. Five practices, one accountable team — no vendor ping-pong.
The case for change
A switch should move all three
If a new MSP can’t deliver on every pillar, why go through the change?
1 · Stronger security
Compliance-grade baseline: MFA, monitoring, weekly awareness training
Audit-ready documentation, always current
Compliance clients cut audit findings by 50%
2 · Net savings
Our fee may be higher than your current MSP’s, yet your total cost drops
0% hardware markup, flat pricing, no billing for repeat fixes
Switching clients net five-figure savings in year one, on average
3 · Room to grow
Automation, AI, and self-service take the busywork
Your team gains capacity for growth
No added headcount, no added spend
Proof
Outcomes our clients talk about
Dig deeper
The full library
Complete case studies and resources — open in a new tab, read in five minutes.
How Grameen America got NYDFS-compliant and stopped worrying about IT
“We have a really good relationship with INVAR Technologies. They have taken a huge weight off of our minds. INVAR is worlds apart from our previous MSP provider.”Marcus Berkowitz, VP, Technology & Innovation, Grameen America
WhoNonprofit financial services — microloans and financial training for low-income women entrepreneurs. 22 branches across the US.
The triggerNew York's NYDFS cybersecurity regulation (NYCRR Part 500) — and a provider that couldn't get them there.
The problem: a provider that couldn't keep up
As a New York financial services organization, Grameen became subject to the NYDFS cybersecurity regulation. Their MSP at the time didn't have the capability to implement the required changes — and as the organization grew, the provider couldn't scale either. Manual processes meant poor tracking, poor reporting, and communication gaps.
A formal search — INVAR came out on top
Grameen ran a full analysis of their needs and put it to market, with an independent MSP helping assess the bids. Seven companies bid; three were shortlisted and invited to pitch, including the incumbent.
“INVAR Technologies delivered the best pitch, by far. We chose INVAR because they are certified by the DFS — meaning they could guide us through the regulation — they use the software and tools that we needed, and their customer service is a top priority.”
What INVAR did
Evaluated the initial assessment and delivered immediate fixes in the first weeks.
Built a roadmap with budgets and timescales for short- and long-term improvements.
Migrated their servers to the cloud within the first 6 months — unlocking the changes needed for NYDFS compliance.
Identified the need for staff cybersecurity training and delivered it, making the company and its clients safer.
The results
Fully compliant with NYDFS — “we can sleep soundly, knowing that we're compliant.”
Walked step-by-step through a regulatory desk review; INVAR made the process easy.
DFS fees alone would have cost $45,000 — included in their INVAR agreement.
Excellent communication; staff appreciate how the teams work together.
How Mosner Family Brands saved money and streamlined operations
“Our relationship with INVAR has continuously improved our business. Their IT services have streamlined our operations, provided cost savings and made us a more efficient organization.”Seth Mosner, President, Mosner Family Brands
WhoThird-generation, family-owned wellness meat company, selling organic, humanely raised meat since 1957. Manufacturing and distribution HQ in the Bronx, NY; farming partners worldwide.
The triggerAn hourly-billed independent contractor — a “tech guy” — who couldn't solve day-to-day issues or offer any strategic direction.
The problem: a ‘tech guy’ holding the business back
Day-to-day issues weren't being solved, hourly billing was getting expensive, and the contractor was hard to get on-premises and ineffective remotely. Bigger picture: the strategic side of IT was missing entirely — things the team knew needed to be done, but lacked the expertise to push forward.
Why INVAR
“We considered three other companies, but we knew that INVAR was the right choice. With INVAR, we speak directly to the top people, we're valued as a customer, and we don't get lost like with other IT providers. It was evident from the first meeting with Vadim that they were able to deliver tremendous value.”
That first meeting included an in-depth assessment of their networks and a presentation on improving them from a functionality, security, and cost perspective.
One of the first things INVAR did saved $12,000
INVAR's phased plan started with network design, then VoIP, then server design, growing more sophisticated over time. One of the very first moves — replacing the traditional landline phone system with VoIP — immediately saved $12,000. During review, INVAR also uncovered hidden liabilities that could have ground the business to a halt, and stabilized them until they could be properly repaired.
The results
Much more efficient — in manufacturing as well as front-office systems.
Technology coordinated with their custom software partner so key programs run effectively.
A tremendous amount of data now available to analyze the business.
Issues detected by INVAR's monitoring before anyone has to call.
“The cost savings we've made are incalculable — in actual cost and in man-hours saved.”
How RiseBoro improved productivity ten-fold across ~100 sites
“I used to spend hours each week trying to solve IT problems but now I don't have to. Productivity in the company has gone up ten fold.”Michael Klidas, CFO, RiseBoro Community Partnership
WhoNonprofit with housing, education, and healthcare divisions; 2,200 units of low-income housing and locations spread across New York City.
The triggerOne in-house IT person physically driving to ~100 sites, no ticketing system, no remote desks — and 10–15 employee complaints a week.
The problem: backlog everywhere
With all IT in-house and one main IT person traveling site to site, the backlog grew and service suffered. There was no good way to track issues and no remote support at all.
A trial that became a long-term partnership
“Our policy is to interview 3 companies for large bids. We were already working with one larger company but felt like a ‘small fish’ to them. We decided to do a trial with INVAR — and three years later, we're still working together!”
What INVAR did
Outsourced IT desk with remote support — someone always available.
Implemented a full ticketing system: every issue tracked, nothing skipped.
On-site installations and coverage when new locations open.
Deployed INVAR's phone system at 3 sites, with clear savings.
The results
The IT director no longer spends 2 full days at a single site — remote desks handle it.
The CFO reclaimed 5 hours a week previously lost to IT problems.
Company productivity up ten-fold.
Zero IT complaints in six months — and “a lot of compliments about INVAR.”
Big projects won thanks to enhanced infrastructure and security; IT complaints down 30% overall.
How Carisma got all of their technology working in perfect harmony
“As well as supporting our IT, INVAR ‘made peace’ with our machines and got everything, from our design machine to our printer, working in perfect harmony.”Moshe Gil, CEO, Carisma Large Format Printing, Ltd.
WhoLarge-format printing company specializing in vehicle graphics — design, production, and installation. Founded 1999, based in Brooklyn, NYC.
The triggerAn aging landline phone system, machines and computers that didn't talk to each other, and an ‘IT guy’ who skipped around problems.
The problem: nothing was integrated
The phone system no longer worked for the business, and the design machines, printers, and computers weren't integrated — causing serious productivity problems for employees. Problems were worked around instead of properly fixed.
They came for phones, and stayed for everything
Carisma was introduced to INVAR for a complete phone system. INVAR fixed the phones — then became their full IT managed service provider and support team, integrating every machine on the floor.
Seven years in, here's what they value
Far cheaper than a full-time IT hire — call when needed, one fixed contract price.
More than one person shows up to fix important issues.
Emergencies get same-day response.
The right specialist handles each problem, every time.
Location-wise, INVAR is near their office.
“We've been working with INVAR for 7 years now and we're very happy. They do what they're supposed to do as an IT company and most importantly, they always solve our problems when they arise.”
How this healthcare provider grew with strategic IT services
“INVAR were able to take my dream for growth and provide me with services that I didn't think were possible.”Dr. Ramsey Joudeh, CEO and Founding Partner, Artisans of Medicine NYC
WhoA Brooklyn medical practice founded by Dr. Ramsey Joudeh, a former hospitalist, to bring quality, affordable healthcare to the community.
The triggerA new facility with a big vision — and no IT foundation to support it. INVAR came highly recommended for medical centers.
Price mattered — but service mattered more
“We considered various companies. Some were cheaper than INVAR, but unlike others, Vadim was able and willing to provide me with the time and the level of support that I needed. We wanted a high level of service so we could provide exceptional care to our patients — which is why we chose INVAR.”
From dream to strategic plan
At the initial meeting, Dr. Joudeh laid out the idea and ambitions for the facility. Through follow-up meetings, INVAR developed a strategic plan to expand the practice, then built the full infrastructure:
Wireless internet, telephone systems, and paging & answering services.
Medical equipment — cardiac stress testing, sonograms, X-rays, and a sleep lab — integrated directly into electronic medical records.
On-demand access for physicians: one fully integrated IT infrastructure for the practice.
“Integrative is the one word I would use to describe INVAR Technologies.”
How a national insurer uses INVAR for projects that need specialist expertise
“The people we've dealt with at INVAR have been very knowledgeable and professional. I would certainly recommend them to others.”Chief Technology Officer, national insurance company (Long Island, NY)
WhoAn insurance company offering commercial and personal life insurance nationally, headquartered in Long Island, NY with satellite offices across the country.
The modelCo-managed: an in-house IT team handles day-to-day, INVAR handles the large, specialist projects.
Why bring in an external partner
Large migrations involve heavy planning that can strain internal teams. For big projects requiring specialist knowledge, an external partner saves heartache, avoids mistakes, and lets the in-house team stay focused on their day jobs.
What INVAR delivered
Modernized the company's phone system from an older platform to a modern VoIP system — staff can now access their phones anywhere.
Migrated their legacy Exchange server to Office 365.
“The new systems have given us a lot of technological and flexibility advantages. We've definitely become more efficient as a result. I'm sure we will work with INVAR in the future on other projects.”
Smarter, simpler onboarding — new hires productive from Day 1
“It used to take 3 days before a new team member could be fully productive. Now it's all handled before they even walk in the door.”Components Manufacturer, 1,300 employees
The problem StartSmart retires
IT spends 1–3 hours per device on manual imaging — one firm lost 30+ hours a month setting up laptops.
No standardized workflow across HR, IT, and Facilities — employees show up without accounts or equipment.
Delayed access to email, VPN, and systems — one coordinator couldn't reach the ERP for 4 days.
40% of one client's support tickets were new-user setup issues.
Security risk: a healthcare client was flagged for not deactivating terminated users.
How it works
Connected to your HR system. A hire marked in ADP, BambooHR, Workday, etc. triggers onboarding automatically.
Accounts & permissions provisioned. Email, file access, VPN, Teams, and SSO apps set up by role.
Device shipped to the new hire. A pre-enrolled Windows 11 device arrives ready to configure on first login.
Real-time visibility. HR, IT, and Compliance track progress from a central dashboard.
Secure from the start. Endpoint protection, MFA, and access policies enforced automatically — with audit trails from the first sign-in.
The impact
2–3 hours of IT time saved per new hire.
Onboarding-related support tickets down 40%+ (healthcare client, 3,000+ employees).
Windows 11 rollout phased over time — no massive capital outlay, no disruptive upgrade.
Better first impressions, easier scaling across locations and teams.
“We onboard 40+ field workers per month. Before StartSmart, staff often waited 3+ days for devices and logins. Now devices ship directly with everything pre-loaded. IT isn't buried in help desk tickets anymore.”Home Care Agency, 3,200 employees across 6 states
Getting started is low-risk
Book a 20-minute walkthrough — see it working, ask anything.
Run a 3-week proof of concept with your systems, real devices, and actual hires.
INVAR handles the setup — configure, test, and launch without adding work to your plate.
Three tiers. Flat, predictable, per-employee pricing.
Every plan includes the fundamentals — fast human support, security patching, budget planning, and 0% hardware markup. Higher tiers add around-the-clock coverage, on-site preventative visits, and a deeper cybersecurity program.
MSP services
Service
Essentials
Plus
Advantage
Unlimited remote/phone support (8am–5pm ET, M–F)
✓
✓
✓
24/7/365 phone & remote support
—
✓
✓
Employee onboarding & offboarding
✓
✓
✓
Hardware & software procurement (10 hrs/yr) at 0% markup
How to choose the right MSP partner — the checklist
MSPs often look identical on paper. This scorecard makes the differences visible: name your top three candidates, rate each question from 1–5, and the totals update as you go. Score INVAR too — we're happy to be measured.
Question
How well do they understand your business strategy and objectives going forward?
Do they have the right people in-house with the right IT skills (infrastructure, phones, web apps)?
Do they have more sophisticated skills — change management, cross-platform integration, cybersecurity?
Do they answer the phone quickly?
Is there a team of specialists available that can answer questions promptly?
Do they have other clients in your industry?
Do they know the regulations and compliance areas in your industry?
What is their experience dealing with vendors?
Can they give examples of resolved software-compatibility or hardware problems?
Can they provide customer case studies, references, or good reviews?
Do they offer a guarantee for the work?
Do they have a process for investing in new technology?
Are staff trained in the latest technology?
Can they demonstrate good cybersecurity practices?
Total out of 70
0
0
0
Tip: pay special attention to the questions about industry regulations, guarantees, and cybersecurity — that's where providers differ most.
Call during business hours and you’re speaking with an IT expert in seconds — no phone trees, no hold music. After hours, we guarantee a callback within 30 minutes, with 24/7 human coverage available on our Plus and Advantage plans.
Every issue tracked in a ticketing system — nothing gets skipped.
The right specialist is dispatched for each problem, not whoever’s free.
Emergencies get same-day on-site response.
Fix it the first time
94% first-call resolution
Most issues are solved on the first contact because our engineers know your environment before you call — documented, monitored, and maintained proactively.
Proactive monitoring: we usually know about a problem before you do.
Root-cause fixes, not band-aids — so the same issue doesn’t come back.
Weekly patching and preventative maintenance built into every plan.
Trusted partner
12-year average client relationship
Clients stay because the relationship compounds: quarterly technology reviews, budget planning, and a virtual CIO who plans two steps ahead of your growth.
Named technical account manager with regular touchpoint calls.
Annual technology budget planning — no surprise spend.
One partner for IT, cybersecurity, cloud, compliance, and BI.
Your interests first
0% markup on hardware
When you order hardware through us, you pay exactly what we pay — original supplier receipt included. We only recommend what your business actually needs.
Flat, predictable per-employee pricing — hiring doesn’t spike your bill.
Vendor management included: we deal with suppliers so you don’t.
Transparent proposals with what’s in and out of scope, in writing.
From call to fixed
17 minutes average issue resolution
Not time to answer, and not time to open a ticket: 17 minutes is the average time from your call to the issue actually being resolved.
You reach a live engineer in seconds, and 94% of issues are fixed on that first call.
Engineers already know your environment: documented, monitored, and maintained proactively.
Every issue is tracked in a ticketing system, so nothing gets skipped or forgotten.
Access issue triage
Conditional Access, untangled
9:02 AM — “I can’t sign in to SharePoint from home.”
Typical MSP: hand-digging through dozens of Conditional Access rules…
Hours pass. The user waits. Work stops.
INVAR’s visual access map — one lookup, one screen:
Your team, self-sufficient. Fewer tickets, faster answers, sharper security instincts.
One portal for questions, requests, training, and visibility.
AI trained on your environment and policies — not generic advice.
Security awareness that runs continuously, not once a year.
AI Automations
Repetitive work, retired
A typical week: copy data → re-key it → chase approvals → build the same report → repeat
Hours of skilled time on unskilled work.
We map the workflow with your team
✓ Systems connected — data flows once
✓ AI handles the routine steps, people handle judgment
✓ Guardrails & governance built in
✓ Your people trained to run and trust it
Responsible AI — measurable ROI, fast.
Same team. More capacity. Practical automation with return you can see in weeks.
Starts with your real workflows — no rip-and-replace, keep your ERP.
Dashboards and BI so decisions run on data, not gut feel.
Governance layer included: access, audit trails, and oversight.
Grameen America · Nonprofit financial services
Compliant, secure, and sleeping soundly
Facing New York’s NYDFS cybersecurity regulation, Grameen ran a formal search — 7 bids, 3 finalists. INVAR won on compliance depth and service, migrated their servers to the cloud within 6 months, and guided them step-by-step through a regulatory desk review.
“They have taken a huge weight off of our minds. The DFS fees alone would have cost $45,000, but they are included in our agreement with INVAR. Worlds apart from our previous provider.”
Marcus Berkowitz, VP Technology & Innovation
One of INVAR’s first moves — modernizing their phone system — saved $12,000 immediately. From there: network design, server design, and integration across front office and manufacturing floor, with hidden liabilities found and fixed before they could halt the business.
“It was evident from the first meeting with Vadim that they were able to deliver tremendous value. The cost savings we’ve made are incalculable — in actual cost and in man-hours saved.”
Seth Mosner, President
RiseBoro Community Partnership · ~100 sites across NYC
Productivity up ten-fold
One in-house IT person was driving site to site with a growing backlog and 10–15 complaints a week. INVAR added remote desks, a full ticketing system, and on-site installs for new locations.
“I used to spend 5 hours a week trying to solve IT problems but now I don’t have to. In the last 6 months, I’ve not had one complaint about IT — in fact, I’ve had a lot of compliments about INVAR.”
Michael Klidas, CFO
